Service Commissioners and Regulators expect the highest standards of behaviour. Employees often see, hear and experience difficult issues within the workplace but feel frightened to raise concerns. Early knowledge and involvement allows organisations to deal with any situation confidently and effectively.
Staff can submit concerns through our simple online reporting portal using end-to-end ISO 27001 secure encrypted servers, available 24 hours a day, 365 days a year.
Our fully trained advisors will take full details of the concern and compile a detailed concern report. We provide an independent, impartial and non-judgemental service.
The report maker will be issued with a unique password allowing them to have a confidential line of communication with us at all times through our anonymous password protected disclosure process.
We email the detailed concern report directly to the appointed coordinator(s) within your organisation, providing appropriate details to enable identification and resolution of matters raised.
Where staff members are willing to discuss concerns, our staff offer guidance and support whilst ensuring accurate documentation. We provide updates on outcomes and actions taken.
Whistleblowers need faith that you will keep them anonymous to feel at ease when reporting concerns. Many companies use "solutions" that are neither anonymous, secure, nor compliant with current whistleblowing legislation, resulting in significant financial, reputational, and legal risks.
Good practice dictates that outstanding service providers create atmospheres where workers feel able to report concerns. Having an open culture and independent hotline helps staff be more confident about raising concerns early when procedures are transparent and easy to use.
CareWhistle issues a certificate of cover which you can use to evidence and improve compliance with regulators and contract compliance teams. Join hundreds of organisations protected by CareWhistle's strict Data Protection standards.
Once you subscribe to CareWhistle, designated managers in your organisation will receive secure portal login credentials. This management dashboard allows you to view all reports submitted for your organisation, track their status, manage investigations, and communicate securely with our advisors throughout the resolution process.
Each individual report generates a unique case portal login system. This allows the report maker to receive notifications when managers have reviewed their concern, track investigation progress, and get updates when issues are resolved. The case portal ensures complete transparency while maintaining anonymity throughout the entire process.
Need help or have questions about our whistleblowing service? Get in touch with our team.